Kobe Bay Sheraton Hotel & Towers

I have stayed at this hotel many times on business trips 25 years ago. I was expecting the building and rooms to feel old and worn but I was pleasantly surprised to find a vibrant, busy and updated property giving great service and superb value. They have successfully recast this property as a destination with an authentic onsen using piped in water from nearby Mt Rokko which has proven very popular with Japanese families and visitors seeking a nice getaway with great onsen facilities in a western style hotel with rooms larger that you would find elsewhere. The vibe is pleasant and focuses on tranquility and rest. So happy to see that this property continues to thrive 25 years on. Stayed 2 nights, wish I had time to stay longer. Will definitely return!

Wonderful accommodation. We booked a room that offers you Sheraton Club facilities.. It gives you acces to the club and a great view on kobe and free drinks and snacks. Although the hotel is not in the centre of the city, public transport brings you in about 20 minutes downtown. Rokko liner metro stops every 6 minutes in front of the hotel and is comfortable and has good connections to other trains on the mainland. Be aware: breakfast can we challenging during rush hour. Especially during weekends. You might have to wait for 5-10 minutes before being seated. Great variety of food. Kind staff over there. The check out was a bit non-friendly. No “ thanks for staying with us and hope to see you again. “ which we expected for staying for three nights. Not to forget: splendid onsen with a lot of different baths. Very top- of -the-bill relaxing! Very recommended.

The Spa was great - a really good experience.

It was clean and in a great location. The staff members were very friendly and most of them could speak English

The property was lovely